What is Retailer?
Retailer is Australia's members-only retailer for sneakers, streetwear and collectibles. Our members pay 35% less than retail on every item in stock, get free shipping AU/NZ-wide, and are automatically entered into our weekly raffles for the hottest releases.
How does membership work?
Membership is $30 per month with a 14-day free trial. Once you're a member you unlock member pricing (35% off every product), free domestic shipping, access to our weekly Saturday drops, and automatic entry into every raffle we run.
Cancel anytime from your account — there's no lock-in contract.
How do I become a member?
Head to our Memberships page and sign up. Your 14-day free trial starts immediately and you get full member access — shop at member prices, enter raffles, and browse the full store from day one.
What do I get as a member?
- 35% off every product — sneakers, apparel, collectibles. No exclusions.
- Free shipping on all orders within Australia and New Zealand.
- Weekly drops every Saturday at 5pm AEST.
- Automatic raffle entries for limited and hyped releases.
- 100% authenticated stock on every order.
- Afterpay available at checkout.
How do raffles work?
Every active member is automatically entered into every raffle we run — there's nothing to click, no tickets to buy. Each member gets one entry per raffle item.
Winners are drawn live on our Instagram and emailed a unique checkout link. You'll have 72 hours to complete your purchase at the member price before the link expires.
When are drops?
New stock drops every Saturday at 5pm AEST. Set your local time:
- WA — 2pm
- NT — 3pm
- QLD — 4pm
- SA — 4:30pm
- VIC / NSW / TAS / ACT — 5pm
- New Zealand — 7pm
International members outside the Australasian region, please check a world clock for your local equivalent — note this may fall on a different day depending on your timezone.
How is pricing calculated?
Every product displays two prices: the retail price (what non-members pay) and the member price (35% off retail).
For items that released in Australia we use the AUD retail price. For items that didn't release here (eg. some Supreme stock sourced from the EU or US), we use the region of origin's retail price converted to AUD plus GST. We do not use StockX or resale market prices.
Are your items authentic?
Yes — 100% authentic, guaranteed. We do not deal with fakes, replicas or unauthorised goods. Every item is sourced through legitimate channels and authenticated before it ships.
What condition are items in?
All items are brand new with original packaging unless stated otherwise in the product description.
Due to the age of some sneakers, occasional dust or minor yellowing (oxidation) can occur — where we're aware of this, we note it in the product description. If you receive a pair with a flaw we didn't disclose, email us or DM us on Instagram/Facebook and we'll make it right with either store credit, partial compensation, or a full refund return depending on the severity.
How fast is shipping?
Dispatch time: Orders are shipped within 6 hours of being placed. Pre-orders ship within 6 hours of arriving in our warehouse — the estimated arrival date is shown on the product page.
Tracking: A tracking number is emailed within 6 hours of your order. Australia Post can take up to 72 hours to scan parcels into their system — your parcel is on its way before it scans.
Domestic (AU/NZ): Free for everyone — members and non-members. Delivered by Australia Post, typically 4–10 business days after dispatch.
International: We ship to over 220 countries via Australia Post. Typically 15–27 business days after dispatch, depending on destination and customs.
Delays beyond dispatch can occur due to holidays, weather, carrier issues or customs processing — all of which are outside our control.
What payment methods do you accept?
We accept all major credit and debit cards, Apple Pay, Google Pay, Shop Pay, PayPal and Afterpay at checkout. Pricing is in AUD by default and converted automatically to your local currency if you're shopping from overseas.
What's your return policy?
Once an order has been dispatched, it is not eligible for a refund or exchange except in cases of genuine product fault. Please double-check your size and order details before completing checkout. If there's an issue with a product we've sent you, get in touch within 7 days of delivery and we'll work with you on a resolution.
Why was I refunded for an order?
If we've refunded an order without fulfilment, it's almost always because the item sold out before your payment cleared, or the order breached our one-pair-per-customer limit on heavily hyped items. We'll always refund in full when this happens.
Can I cancel my membership?
Yes, anytime. You can cancel from your member account or by contacting us directly. Cancellations take effect at the end of your current billing cycle — you keep member access until then.
Do you allow bots?
No. Automated purchasing tools are not permitted. We use reCaptcha and order-monitoring systems to detect and cancel bot activity. Accounts suspected of bot use will have orders cancelled and memberships terminated without refund.
How do I get in touch?
The fastest way is Instagram or Facebook DM — @theretailcorrection. You can also reach us through our contact page. We aim to respond to every message within 24 hours.