Refund policy

Return/Refund Policy

We do not offer refunds/returns for change of mind purchases (excluding the YEEZY Gap collaboration). We are not responsible for loss or damage to the package while on its way to the customer, however we do our absolute best to ensure that every package arrives in pristine condition. We send all of our orders double boxed, this ensures that your sneakers aren't damaged in transit.

Due to the fact that we have to have the shoes delivered to us in the first place, we are not responsible for scratches or dents to the shoe boxes. These are normal and there's nothing we can do to prevent them. However, if we receive the shoes with significant damage to the box, we will alert our customers prior to purchasing.

Factory flaws with the shoes are very common and we will not offer any refunds for shoes with a factory flaw. You can choose a refund or exchange if an item has a major fault. This is when the item a) has a fault that would have stopped someone from buying the item if they had known about it (eg. missing parts) ; b) is unsafe; c) is significantly different from the description; or d) doesn’t do what we said it would. 

If you have any further questions, feel free to shoot us a dm @retailer on Instagram.

Returns address — US & international orders

All returns, including orders shipped within the United States, must be sent back to our Australian warehouse. Please email support@theretailer.com.au to start a return and confirm the details before sending anything. Approved returns should be posted to:

Retailer — Returns
34C Mumford Place
Balcatta WA 6021
Australia

Return shipping is arranged and paid by the customer, except where the item has a major fault (as described above). Please use a tracked service and keep your tracking number — we can only process returns we actually receive.